Question 1

Can you customize socks according to my own designs ? if so , what information do you need to start ?

Accepted Answer

Yes, we can customize socks according to our customer’s designs and requirements. We need the following information to start :
1) Your designs with clear pattern and color code from Pantone or other color book.
2) Detailed size spec. with measurement way.
3) Material request
4) Quantity
5) Packing details

Question 2

What is your MOQs ?

Accepted Answer

– Our regular MOQ is usually 2000 pairs /style/color/size.
However, for the trial order, we can also accept lower MOQ based on our negotiation.

Question 3

Can I get samples from you for free?

Accepted Answer

– Yes, we can offer free sample if we have the same socks you need. If you need us to customize new socks for you, we will charge $50-$100 from you based on the raw material cost. The sample charge will be deducted if you place official orders to us. You should always pay for the shipping charge of the samples. We have special discount from the currier companies like DHL, UPS and FEDEX. So the shipping cost will not be very high.

Question 4

What’s your sample lead time and production lead time?

Accepted Answer

– Normally we need 3-7 days to make samples if the raw material you requested is available in. If no material in stock, we will need to buy new yarns and the timing will be decided by the yarn purchasing period. 
Our regular production lead time is 30-45 days after PP sample confirmation..

Question 5

What’s your payment term?

Accepted Answer

– Our regular payment term is T/T, 50% deposit, 50% balance against copy of B/L.  We can also accept L/C at sight and D/P.

Question 6

Where is your closest exporting sea port?

Accepted Answer

– Istanbul Ambarlı sea port.

Question 7

Can I visit your factory before placing the order?

Accepted Answer

– Yes, you are welcome to visit our factory, and we believe it will enhance our mutual understanding after your visit.

Question 8

How far is your company to the nearest airport and seaport?

Accepted Answer

– 45 Minutes to Istanbul airport, and 15 minutes to Istanbul Ambarlı seaport. We can pick you up from the airport. Hotel booking service is available.

FAQ